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Q: How long is the period of hire?
A: All goods are for a 3 day hire – the goods can be picked up or delivered the day before the function and returned/collected the day after. Of course if it is over a weekend, the goods are from Friday to Monday. You can hire goods for an extended period, email us for a quote.
Q: How does the Damage Waiver work?
A: The Damage waiver is an optional payment – 5% of the total hiring cost. This covers you for damaged or broken items but it does not cover you for losses or damage caused by misuse, vandalism or theft. All broken and damaged items must be returned to us otherwise the are classed as missing items, which are to be paid for. All crockery and glassware must be returned in a condition that we can recognise that they are our stock.
If the damage waiver is not taken out you are responsible for full payment of all damaged and missing items.
Q: What is the Public Liability Surcharge?
A: The public liability surcharge is a fee we charge to help us recover some of the increased costs we have with Public Liability Insurance. We like to show it as a separate cost so you can see what you are paying for.
Q: Do I have to return all the goods washed?
A: Yes. Excepting linen, all goods must be returned to us in the same manner as they were hired out. A cleaning fee will be charged if goods are returned dirty.
Q: If we order goods and then need to cancel them for any reason, what are the cancellation terms?
A: You need to give 7 days notice of cancellation, failing to do this, you will incur a 20% charge of the total hire cost. Orders cancelled on day of delivery will be charged 100% of the total hire cost.
Q: Do I need to pay a bond?
A: No. You need to pay a deposit of 20% of the total booking within 7 days of placing the booking to confirm the order. You will need to make full payment prior to delivery or collection.
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