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Q: How long is the period of hire?
A: All goods are for a 3 day hire – the goods can be picked up or delivered the day before the function and returned/collected the day after. Of course if it is over a weekend, the goods are from Friday to Monday. You can hire goods for an extended period, email us for a quote.
Q: How does the Accidental Damage Waiver work?
A: The Accidental Damage waiver is an optional fee that will be added to an invoice unless requested by the customer for the Accidental Damage Waiver to be removed.
Wavals agrees to waive claims against customers resulting from unintentional damage to the hired items during the specified hire period. This agreement does not cover intentional destructions, vandalism, loss or theft.
All Crockery & Glassware must be returned in a condition that we can recognise that they are our stock.
The Accidental Damage Waiver is 7% of the sub-total of the invoice.
Q: Do I have to return all the goods washed?
A: Yes. Excepting linen, all goods must be returned to us in the same manner as they were hired out. A cleaning fee will be charged if goods are returned dirty.
Q: If we order goods and then need to cancel them for any reason, what are the cancellation terms?
A: You need to give 7 days notice of cancellation, failing to do this, you will incur a 20% charge of the total hire cost. Orders cancelled on day of delivery will be charged 100% of the total hire cost.
Q: Do I need to pay a bond?
A: No. You need to pay a deposit of 20% of the total booking within 7 days of placing the booking to confirm the order. You will need to make full payment prior to delivery or collection.
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